Legal and Contact Information
Effective date: February 7, 2026
1. Operator Information
Trade Name: Batumarket
Product Owner / Operator: Individual Entrepreneur Darafei Praliaskouski
Identification Code: 345682898
Registration Number: B23005671
Registered by: LEPL National Agency of Public Registry, Ministry of Justice of Georgia
Legal Address: Georgia, Batumi city, Tamar Mefe Avenue 22a, Floor 12, Flat 143
Date of Registration: 18 January 2023
2. Contact Information
Email: [email protected]
Alternative email: [email protected]
Working Hours: Monday - Friday 11:00 - 15:00 (GET / UTC+4)
3. Nature of Service
Batumarket (batu.market) is a product operated by the same legal entity as Maumap (maumap.com).
Batumarket provides an online marketplace and listing platform that helps users discover offers from independent sellers and contact them or purchase from them (when available).
Unless explicitly stated otherwise on a specific listing, Batumarket:
- does not manufacture products
- does not keep inventory
- does not package or ship goods
- is not the seller of record for goods sold by third-party sellers
4. Delivery Terms
Delivery, shipping methods, shipping fees, delivery times, and responsibility for lost or damaged parcels are defined by the seller.
Batumarket does not provide physical delivery services itself unless explicitly stated on a specific listing.
5. Returns and Refunds Policy
Batumarket is a platform, not a retail store.
5.1 Returns for physical goods
- Batumarket does not accept physical returns.
- Returns (if offered) are handled by the seller you purchased from.
- The seller's return window, return method, and any return shipping fees must be checked on the listing page, seller profile, order confirmation, or direct communication with the seller.
- If a seller does not offer returns (or states "final sale"), the purchase is treated as non-returnable.
5.2 Defective, damaged, incorrect, or not as described
If you received an item that is defective, damaged, incorrect, or not as described:
- contact the seller as soon as possible, ideally within 48 hours after delivery
- include your order details and photos (if relevant)
If you cannot reach the seller, you can contact Batumarket at [email protected] and we will try to help you contact the seller. We do not guarantee outcomes, because the seller is responsible for the transaction and fulfillment.
5.3 Refunds
- Batumarket does not issue refunds for goods sold by third-party sellers.
- Refunds (if any) are issued by the seller according to the seller's policy and payment method used.
5.4 Platform payment errors (if applicable)
If a technical error caused a duplicate payment or an incorrect platform charge related to Batumarket services, contact us within three (3) business days at [email protected]. We will review the case and correct obvious transaction errors when confirmed.
5.5 Legal rights
Any statutory consumer rights under applicable law remain unaffected.
6. Support
Support is available during working hours by email.
We respond to most inquiries within two business days.